Tom Capling shares some of the common goals and challenges for Professional Services firms in 2021.
The lateral Partner from Heaven or Hell
Bringing a lateral partner into a firm can be very advantageous, but it is equally bold. If not planned and executed well, it can be a very expensive and disruptive exercise for a firm. When a firm invests in a senior lateral appointment, they often seek new clients, additional revenue and increased expertise. Unfortunately these benefits do not simply appear …
Relationships drive Revenue
For most commercially focused professional services firms, upward of 80% of their revenue will come from around 20% of their client base. With most of a firm’s revenue coming from existing client and referrer relationships, these key relationships are critical to a firm’s success. If you consider the cost of losing one of your top 10 clients, or even one …
Client Sense partners with Symphony APS
We are pleased to announce that Client Sense has partnered with Symphony APS, launching Client Sense into the UK market. While many months in the planning, our partnership is very timely, providing UK firms with an immediate way to help retain clients and regain traction, during what will no doubt be challenging times for many. Steve Tyndall, CEO …
Business Development in Professional Services – Do you have the right tool for the job?
For decades, firms have attempted to implement CRM systems, often hitting up against a range of challenges that limit the success of these initiatives. A common issue is what is often considered a lack of engagement, staff simply not investing the time in updating or maintaining accurate client, contact and referrer records. So, are the lawyers, accountants, consultants, engineers …